Refund policy

We stand behind the quality of our gear. If you are not entirely satisfied with your purchase, we offer a 30-day return policy. You have 30 days after receiving your item to request a return.

 

For non-quality-related returns, your item must be unused, uninstalled, in the exact same condition that you received it, and in its original packaging with all accessories included. Proof of purchase or receipt is required.

 

To start a return, please contact us prior to sending any items back:

Email: info@dadonex.us

 

Note: Returns sent to us without prior authorization will not be accepted and will be returned to the sender at their expense.

 

Order Cancellations

 

Orders may be canceled before dispatch. Approved cancellations before dispatch receive a full refund to the original payment method. If an order has already shipped, please follow the return instructions in this policy. To request a cancellation, contact info@dadonex.us as soon as possible.

 

Return Shipping & Restocking Fees

 

For Non-Quality Related Returns (Buyer's Remorse): If you are returning an item because you changed your mind or ordered the wrong spec, you will be responsible for paying the return shipping costs. Additionally, a 15% restocking fee will be deducted from your final refund amount to cover the cost of inspection and repackaging.

 

For Defective or Incorrect Items: If the return is due to an error on our part (e.g., the item is defective, damaged in transit, or we shipped the wrong product), we will cover all return shipping costs and waive any restocking fees.

 

Defective Items & Exchanges

 

If your item has a quality defect that was not caused by misuse or customer-inflicted damage, you may request a return or exchange within 30 days of receiving it. The unused-condition requirement for non-quality-related returns does not exclude these eligible defective items. Please contact info@dadonex.us with your proof of purchase and details of the issue before returning the item. We cover return shipping and waive restocking fees for eligible defective items, items damaged in transit, and incorrect items.

 

Refund Processing

After we receive and inspect your returned item, we will process your approved refund to your original payment method within 7 business days. You will receive the refund no later than 9 calendar days after we receive and inspect your return, including weekends, public holidays, and payment-provider processing time. Any applicable return shipping costs and the 15% restocking fee for non-quality-related returns described above will apply. No restocking fee applies to eligible defective, transit-damaged, or incorrect items.